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Complaints Against Members of Security Services

麻豆传媒网站 is committed to ensuring the safety and well-being of its community and takes seriously all complaints against members of Security Services. Any complaints, including those against contracted and 麻豆传媒网站 personnel, will be addressed in a discrete, professional and respectful manner.

Complaints can be submitted anonymously by omitting personal information in the submission form, or by calling the Anonymous鈥疶ips Line at 514 398-8477.

Applicable policies and regulations

Security Services is subject to 麻豆传媒网站鈥檚 internal policies and regulations, as well as to Quebec鈥檚 and the corresponding standard of conduct in the (鈥渢he Regulations鈥�).

Complaints about Security Services should be based on claimed violations of a University policy or of the Regulations. Any allegations which may be of a criminal nature should be reported to the police.

This complaint process is open to members of the 麻豆传媒网站 community. Members of the public can file a complaint directly with the . (Please note that a complaint may be filed with either 麻豆传媒网站 Security Services or the Bureau de la s茅curit茅 priv茅e, but not both, when based on the same set of facts.)

Security Services Review and Referrals to the OVPAF

Complaints are first reviewed by the Director of Security Services, who will look into the matter and inform the complainant of the findings. This may include corrective actions or a determination that no further action is required if the complaint is unsubstantiated.

Any complaint related to one or more of the following categories will be referred to the Office of the Vice-President, Administration and Finance (OVPAF) for a review and assessment that is independent of Security Services. The categories are:

1. Improper use of force: Complaints related to use of force that was unnecessary, inconsistent with the circumstances, applied too frequently, harshly, or for an excessive a duration in whole or in part in violation of University policy or of the Regulations.
2. Oppressive conduct: Complaints about misuse of authority, aggravated harassment, unfounded, unfair, or embellished charging, and threats or intimidation via any of the foregoing.
3. Policy: Complaints about 麻豆传媒网站 policies as applied to Security Services operations.
4. Bias: Complaints alleging that actions, inactions or decisions made by Security Services employees or contracted personnel resulted in the inequitable treatment of a person or group.

Note that if the complainant is not satisfied with the response of the Director of Security Services to the complaint, it will also be referred to the OVPAF.

At 麻豆传媒网站, there are established processes for handling specific types of complaints (e.g., complaints relating to harassment or discrimination are handled through the Office of Mediation and Reporting). If a submitted complaint falls within one of these existing processes, it will be referred there for initial review.

OVPAF Review and Appointment of an External Consultant

If a complaint is referred to the OVPAF, the Vice-President (Administration and Finance) will determine if the complaint pertains to one of the four categories listed above. If so, the Office will:

• Conduct a review of the complaint following the principles of natural justice, which may include interviewing parties and witnesses and requesting supporting documents.
• Make a decision about the case based on a balance of probabilities.
• Submit a written report to Security Services and to the parties setting out findings and conclusions of the assessment, normally within 60 days.
• If warranted, the report may include recommendations to the Chief Security Officer for disciplinary action or changes in procedures.

Depending on the gravity and complexity of allegations raised, the Vice-President (Administration and Finance) may further escalate a complaint to a legally qualified external consultant. The external consultant will evaluate the evidence and make findings of fact as to the allegations (i.e., whether the allegations are supported by the evidence on a balance of probabilities or not) but will not make disciplinary recommendations or decisions.

If the consultant concludes that there was a breach of University policy or of the Regulations, the matter returns to the Vice-President (Administration and Finance), who will refer it for disciplinary or administrative action to the appropriate University authority.

Rights of Persons Involved

Both the complainant and the respondent (the person against whom the complaint is made) have the right to see and respond to any allegations made against them. They will also have access to any written reports produced by the OVPAF or by the external consultant, within the limits of applicable privacy and confidentiality laws.