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For your Information Technology (IT) needs

Note: This is the 2010–2011 edition of the eCalendar. Update the year in your browser's URL bar for the most recent version of this page, or click here to jump to the newest eCalendar.

For your Information Technology (IT) needs

Âé¶¹´«Ã½ÍøÕ¾'s IT Services website is your one-stop shop for all central IT services at Âé¶¹´«Ã½ÍøÕ¾. Visit www.mcgill.ca/it to:

  • Find details on all IT services, including available training and support. Services are organized by categories such as "Telephone, Network and Wireless".
  • Search the Âé¶¹´«Ã½ÍøÕ¾ IT Knowledge Base for FAQs and supporting articles on all IT services. Search by keywords such as "myÂé¶¹´«Ã½ÍøÕ¾", or by specific article number.
  • View system announcements and scheduled downtimes.
  • Read featured articles on computer security, new software and other timely tips.

Take an interactive video tour of IT services at . Here you'll learn about myÂé¶¹´«Ã½ÍøÕ¾, the University portal, and myCourses, for all of your online course content. You’ll also find information on accessing your Âé¶¹´«Ã½ÍøÕ¾ email, connecting to the Âé¶¹´«Ã½ÍøÕ¾ wireless network, taking computer clinics, and downloading free software available to students.

Logging In

Logging In

You need to use your Âé¶¹´«Ã½ÍøÕ¾ Username (usually in the form of firstname.lastname [at] mail.mcgill.ca) and Âé¶¹´«Ã½ÍøÕ¾ Password to access most central IT services including: myÂé¶¹´«Ã½ÍøÕ¾, myCourses, email, wireless, Virtual Private Network (VPN), and Âé¶¹´«Ã½ÍøÕ¾'s dialup access service (DAS).

To find out your Âé¶¹´«Ã½ÍøÕ¾ Username and set your Âé¶¹´«Ã½ÍøÕ¾ Password:

  1. Log in to Minerva (using your 9-digit Âé¶¹´«Ã½ÍøÕ¾ ID number and your 6-character PIN).
  2. Go to Personal Menu > Password for Âé¶¹´«Ã½ÍøÕ¾ Username
  3. Follow the onscreen instructions.

myÂé¶¹´«Ã½ÍøÕ¾ (the University portal)

myÂé¶¹´«Ã½ÍøÕ¾ (the University portal)

myÂé¶¹´«Ã½ÍøÕ¾ is the central access point where you:

  • Read your email.
  • Check myCourses.
  • Get direct links to Minerva to view and update your student records and account information.
  • Search the Âé¶¹´«Ã½ÍøÕ¾ Library Catalogue.
  • Keep abreast of the latest Âé¶¹´«Ã½ÍøÕ¾ news.
  • And more.

Click myÂé¶¹´«Ã½ÍøÕ¾ at the top-right corner of the Âé¶¹´«Ã½ÍøÕ¾ home page (www.mcgill.ca) and sign in using your Âé¶¹´«Ã½ÍøÕ¾ Username and Âé¶¹´«Ã½ÍøÕ¾ Password.

Browser compatibility

Browser compatibility

myÂé¶¹´«Ã½ÍøÕ¾ currently supports the latest versions of the following browsers:

  • Internet Explorer (IE) (Windows)
  • Firefox (Mozilla) (Windows/Macintosh)
  • Netscape (Windows)

myCourses

myCourses

Many of your courses will have online materials or activities such as assignments and readings, the syllabus, project guidelines, discussion forums, calendars, etc.

Access your online course content via myCourses at www.mcgill.ca/mycourses or through links within myÂé¶¹´«Ã½ÍøÕ¾.

  • Sign in using your Âé¶¹´«Ã½ÍøÕ¾ Username and Âé¶¹´«Ã½ÍøÕ¾ Password.
  • Click myCourses (WebCT Vista) to enter the site.
  • Verify your browser settings using the Check Browser utility at the top-right corner of the page.

Find more information on myCourses for students at: www.mcgill.ca/it.

Email

Email

Your Âé¶¹´«Ã½ÍøÕ¾ Email Address (usually in the form of firstname.lastname [at] mail.mcgill.ca) is the University's official means of email communication with you. For information on the policy, see E-mail Communications with Students. Access your email at or through the myÂé¶¹´«Ã½ÍøÕ¾ portal using your Âé¶¹´«Ã½ÍøÕ¾ Username and Âé¶¹´«Ã½ÍøÕ¾ Password. View your Âé¶¹´«Ã½ÍøÕ¾ Username, Âé¶¹´«Ã½ÍøÕ¾ Email Address and set up your Âé¶¹´«Ã½ÍøÕ¾ Password on the Minerva Personal Menu.

Online Student Directory

Online Student Directory

You can opt in to the student directory and make it easier for your fellow classmates to contact you. Find more on this service at www.mcgill.ca/directory/students.

Getting Connected

Getting Connected

You will need to use your Âé¶¹´«Ã½ÍøÕ¾ Username and Âé¶¹´«Ã½ÍøÕ¾ Password to access the services listed below. You can find more details on these services at www.mcgill.ca/it:

Wireless: Access the Internet using your laptop or other mobile device from virtually anywhere on campus, through the Âé¶¹´«Ã½ÍøÕ¾ Wireless network. Log in to the Wireless network using your Âé¶¹´«Ã½ÍøÕ¾ Username and Âé¶¹´«Ã½ÍøÕ¾ Password.

Virtual Private Network (VPN): If you connect to the Internet with an Internet Service Provider (ISP) other than Âé¶¹´«Ã½ÍøÕ¾'s Dialup Access, you need to establish a VPN connection to access Âé¶¹´«Ã½ÍøÕ¾ restricted sites and resources (e.g., Library databases). Connect by VPN using your Âé¶¹´«Ã½ÍøÕ¾ Username and Âé¶¹´«Ã½ÍøÕ¾ Password.

Dialup Access (DAS): If you do not have a high-speed ISP, use Âé¶¹´«Ã½ÍøÕ¾â€™s dialup service and connect to the Internet using your telephone line and a modem. Log in to DAS using your Âé¶¹´«Ã½ÍøÕ¾ Username and Âé¶¹´«Ã½ÍøÕ¾ Password.

Âé¶¹´«Ã½ÍøÕ¾ Residences Telecommunications: For students living in Âé¶¹´«Ã½ÍøÕ¾ Residences and Âé¶¹´«Ã½ÍøÕ¾ Off-Campus Residences, there is a Voice and Data (wired and wireless) service.

Computer Labs: Many faculties and departments provide computer labs for students in their programs. For lab locations, computer availability, software/peripheral availability and more, see .

Connectivity@Âé¶¹´«Ã½ÍøÕ¾ iCare Clinic: Attend this free, hands-on clinic and learn how to configure your computer to connect to the Internet via wireless or modem, and how to set up a VPN connection. Find out how to register for IT Training at www.mcgill.ca/it.

Safe Computing

Safe Computing

Computing Safety iCare Clinic: Attend this free clinic and learn how to prevent viruses, spyware, adware and other malicious programs from infecting your computer. Find out how to register for IT Training at www.mcgill.ca/it.

Free software: Download free antivirus software and other campus software from Âé¶¹´«Ã½ÍøÕ¾'s Software Licensing site at www.mcgill.ca/software. Find out more about campus software and protecting your computer at www.mcgill.ca/it.
Note: Be sure to uninstall any previous antivirus software from your computer before installing new antivirus software.

Ten tips for keeping information secure: Read the University’s information security tip sheet found at www.mcgill.ca/infosec/tips.

Set up your security questions in myÂé¶¹´«Ã½ÍøÕ¾

Set up your security questions in myÂé¶¹´«Ã½ÍøÕ¾

Setting up your security questions and answers for your Âé¶¹´«Ã½ÍøÕ¾ Password allows you to use the Forgot Password? link found on several Âé¶¹´«Ã½ÍøÕ¾ applications, in case you forget it.

Once you have set up your Âé¶¹´«Ã½ÍøÕ¾ Password in Minerva, log into myÂé¶¹´«Ã½ÍøÕ¾ () and click the Âé¶¹´«Ã½ÍøÕ¾ Password Security portlet. Follow the onscreen instructions to set up your own security questions and responses.

Need Help?

Need Help?

Welcome New Students: Take an interactive guided tour of IT services: at .

Âé¶¹´«Ã½ÍøÕ¾ IT Knowledge Base: Search the IT Knowledge Base at for setup instructions and answers to commonly asked questions about IT.

Getting Help?

Getting Help?

Contact the ICS Service Desk by submitting your request via a web form at , or find out phone and walk-in support hours at www.mcgill.ca/it.

Programs, Courses and University Regulations—2010-2011 (last updated Apr. 22, 2010) (disclaimer)
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